Reservation Policy

Flexible Rate

1. No prepayment is needed
2. The guest can cancel free of charge until 2 days before arrival.
3. The guest will be charged the cost of the first night if they cancel in the 2 days before arrival*.
4.  If the guest doesn't show up, they will be charged the total price of the reservation*.

* This will be charged to the credit card details provided at the time of booking, or via bank transfer.

 

Non Refundable rate

For rates marked as "Non Refundable", TUK requires a full prepayment for the entire stay at the time of booking. The total of the amount of the stay is debited once the booking received at the resort using the credit card provided when booking the stay. The booking can not be refunded or changed.

 

Group reservations

1. Deposit of 25% of the total price
2. Free cancellation possible up to 45 days before arrival
3. 25% cancellation fee if canceled between 45-30 days before arrival
4. 50% cancellation fee if canceled between 30-15 days before arrival
5. 100% cancellation fee if canceled within 15 days before arrival